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Records of Staines Citizens' Advice Bureau. The collection includes records of the management of the bureau, including its establishment, and the move to its present offices. They also show the relationship between the CAB and the local council (which funds it), and the National Association of Citizens' Advice Bureaux at both national and local level. They illustrate the extensive system for research and investigation of complaints or problems reported to bureaux which forms much of the evidence submitted to outside organisations in order to encourage improvements or changes in practice. There are some records relating to individual cases, for example correspondence, but on the whole case records have not yet been deposited.