Collection GB 0074 ACC/1762 - STAINES CITIZENS' ADVICE BUREAU

1.76 linear metres

GB 0074 ACC/1762 1964-1986 Collection 1.76 linear metres Citizens' Advice Bureau , Staines branch

Staines and District Citizens' Advice Bureau opened on 30 October 1967. The first aim of Citizens' Advice Bureaux is to provide information and advice to individuals so that they do not suffer through ignorance of their rights or an inability to express their wishes or complaints. The second aim is to influence national and local policy in the light of enquiries received by bureaux. The records of Staines Citizens' Advice Bureau reflect both these aims.

Deposited in August 1982.

Records of Staines Citizens' Advice Bureau. The collection includes records of the management of the bureau, including its establishment, and the move to its present offices. They also show the relationship between the CAB and the local council (which funds it), and the National Association of Citizens' Advice Bureaux at both national and local level. They illustrate the extensive system for research and investigation of complaints or problems reported to bureaux which forms much of the evidence submitted to outside organisations in order to encourage improvements or changes in practice. There are some records relating to individual cases, for example correspondence, but on the whole case records have not yet been deposited.

The records are arranged according to the filing system operated by the Citizens' Advice Bureau as follows:-
Management committee minutes: ACC/1762/01-07;
Annual general meetings: ACC/1762/08-11;
Establishment of the Bureau: ACC/1762/12-14;
Correspondence: ACC/1762/15-21;
Surrey and West Sussex area papers: ACC/1762/22-31;
National Association of Citizens' Advice Bureaux papers: ACC/1762/32-37;
Other Citizens' Advice Bureaux: ACC/1762/38-41;
Reports and reviews: ACC/1762/42-43;
Staff and training: ACC/1762/44-49;
Clients' enquiries: ACC/1762/50-51;
Monthly statistical returns: ACC/1762/52;
Information retrieval and evidence papers: ACC/1762/53-60;
Book lists: ACC/1762/61-64;
Publicity: ACC/1762/65-68;
Specialist services: ACC/1762/69-71;
Liaison with other organisations: ACC/1762/72-74;
Financial records: ACC/1762/75-87.

These records are available for public inspection, although records containing personal information are subject to access restrictions under the UK Data Protection Act, 1998.

Copyright to these records rests with the depositor.

English

Fit

Please see online catalogues at: http://search.lma.gov.uk/opac_lma/index.htm

For further records of Staines and District Citizens' Advice Bureau see ACC/3477.

Compiled in compliance with General International Standard Archival Description, ISAD(G), second edition, 2000; National Council on Archives Rules for the Construction of Personal, Place and Corporate Names, 1997.

June to August 2010. Public administration Maladministration Complaints (public services) Organizations Associations Citizens' associations Human rights Civil and political rights Business Consumer affairs Complaints (consumer affairs) Government Rights Customary law Law Legal advice Enterprises Citizens' Advice Bureau , Staines branch Surrey England UK Western Europe Europe Staines Middlesex

Deposited in August 1982.

Records of Staines Citizens' Advice Bureau. The collection includes records of the management of the bureau, including its establishment, and the move to its present offices. They also show the relationship between the CAB and the local council (which funds it), and the National Association of Citizens' Advice Bureaux at both national and local level. They illustrate the extensive system for research and investigation of complaints or problems reported to bureaux which forms much of the evidence submitted to outside organisations in order to encourage improvements or changes in practice. There are some records relating to individual cases, for example correspondence, but on the whole case records have not yet been deposited.

The records are arranged according to the filing system operated by the Citizens' Advice Bureau as follows:-
Management committee minutes: ACC/1762/01-07;
Annual general meetings: ACC/1762/08-11;
Establishment of the Bureau: ACC/1762/12-14;
Correspondence: ACC/1762/15-21;
Surrey and West Sussex area papers: ACC/1762/22-31;
National Association of Citizens' Advice Bureaux papers: ACC/1762/32-37;
Other Citizens' Advice Bureaux: ACC/1762/38-41;
Reports and reviews: ACC/1762/42-43;
Staff and training: ACC/1762/44-49;
Clients' enquiries: ACC/1762/50-51;
Monthly statistical returns: ACC/1762/52;
Information retrieval and evidence papers: ACC/1762/53-60;
Book lists: ACC/1762/61-64;
Publicity: ACC/1762/65-68;
Specialist services: ACC/1762/69-71;
Liaison with other organisations: ACC/1762/72-74;
Financial records: ACC/1762/75-87.

These records are available for public inspection, although records containing personal information are subject to access restrictions under the UK Data Protection Act, 1998.

Copyright to these records rests with the depositor.

• anglais

• latin

English

For further records of Staines and District Citizens' Advice Bureau see ACC/3477.

Please see online catalogues at: http://search.lma.gov.uk/opac_lma/index.htm

Compiled in compliance with General International Standard Archival Description, ISAD(G), second edition, 2000; National Council on Archives Rules for the Construction of Personal, Place and Corporate Names, 1997.

• anglais